Escrow & Safe Trading Guidelines

What is Escrow and Why It’s Important

Presyakto uses a secure escrow system to protect both buyers and sellers. When you place an order or bid, your payment is held safely until you confirm delivery. This ensures every transaction is fair, safe, and transparent.

How Escrow Works

1. Place Your Order or Bid → Buyers pay securely through Presyakto’s escrow system.
2. Payment Held Safely → Funds are held in escrow until delivery is confirmed.
3. Seller Ships the Item → Once shipped, the seller updates the order with tracking information.
4. Buyer Confirms Delivery → Buyers verify that the item matches the description and arrives safely.
5. Payment Released to Seller → Once delivery is confirmed, payment is automatically released to the seller.
6. Issue Resolution → If a dispute arises, our support team steps in to ensure fair resolution.

Escrow & Safe Trading FAQs

1. General

Q: What is escrow and why is it important?
A: Escrow protects both buyers and sellers. Your payment is securely held until delivery is confirmed, ensuring a fair and safe transaction.

Q: Do I need a Presyakto account to use escrow?
A: Yes. Only verified buyers can place orders and use escrow.

Q: Can I pay for multiple items in one transaction?
A: Yes. Add items to your cart and complete a single secure checkout.

2. Buyer Protection

Q: Are there hidden fees for using escrow?
A: No hidden fees. Buyers pay only the item price. Sellers cover transaction fees from payment gateways and bank transfers, deducted from payouts.

Q: Can I cancel an order after payment?
A: Only before the seller ships the item. Once in transit, cancellation is not possible.

Q: What happens if I don’t receive my item or it’s not as described?
A: Contact Presyakto support. Funds remain in escrow until a fair resolution is achieved.

Q: How do I know my payment is safe?
A: Payments are processed through encrypted systems and held in escrow until delivery is confirmed.

3. Seller Protection

Q: How long does it take for the seller to get paid?
A: Payment is released immediately after the buyer confirms delivery.

Q: Can sellers accept payments outside of Presyakto’s escrow system?
A: No — all payments must go through our secure system to ensure protection.

Q: What protections do sellers have?
A: Sellers are protected against false claims when using proper documentation, shipping with tracking, and following Presyakto’s guidelines.

Q: What if the item is lost during shipping?
A: Use our recommended insured courier partners. If an issue arises, contact support for resolution.

4. Dispute Resolution

Q: How are disputes handled?
A: Presyakto support mediates between buyer and seller to reach a fair outcome, according to our policies.

Q: What should I do if an issue arises?
A: Open a dispute within the platform or contact support immediately. Escrow ensures funds are protected until the resolution is complete.